Banking Application Optimization Journey
The Client:
A prominent USA-based bank, widely recognized for its commitment to customer service, innovation, and community advancement, providing personalized banking services for individuals and businesses.
The Challenge:
The bank faced challenges in maintaining system availability, transaction integrity, and security in its web and mobile banking application.Solutions
Conducted root cause analysis and code optimization to improve transactional stability.
Updated older APIs to ensure compatibility and future readiness.
Adjusted error logging levels to reduce noise in dashboards, focusing on significant warnings and errors for better issue prioritization.
Created a web application integrating various tools for streamlined software development activities and centralized management.
Outcomes
Decreased customer-reported incidents from 100 to 50 monthly.
Reduced service disruptions from 10 incidents weekly to 6.
Elevated system availability from 90% to 99%.
Attained 100% compliance with industry security standards.
Enhancing Team Productivity and Performance Tracking
The Client:
A real-time operations insight platform that converts tasks into trackable cases, providing actionable insights for data-driven decisions to improve service operations with machine learning, enhancing turnaround time and quality.The Challenge:
The client needed a system to efficiently track team productivity and gather actionable insights.Solutions
Developed a web application to manage employee performance, productivity, and quality.
Enabled insights and predictive analytics through the web application.
Outcomes
Saved 20 hours per week in tracking time.
Decreased costs associated with performance tracking by 25% .
Enhanced productivity measurement accuracy, improving data reliability for over 50 employees.